Privacy Policy

Effective Date: 1 March 2026

Welcome to Lottogo Casino. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services in the United Kingdom. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Data Controller

Lottogo Casino ("we", "us", or "our") is the data controller responsible for your personal data. You can contact us at:

Email: [email protected]
Address: Lottogo Ltd, 123 Casino Street, London, UK, EC1A 1AA
Phone: +44 20 7946 0123

2. Information We Collect

We collect and process the following types of personal data:

Identity Data: name, date of birth, gender.
Contact Data: email address, postal address, phone number.
Account Data: username, password, account preferences.
Financial Data: payment information, transaction history.
Technical Data: IP address, browser type, device information, log data.
Usage Data: information about how you use our website and services.
Marketing and Communications Data: your preferences in receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage your account and our services.
To verify your identity and comply with legal and regulatory requirements.
To process payments and prevent fraud.
To communicate with you, including customer support and service updates.
To send you marketing communications (where you have consented).
To improve and personalise our services and website.
To monitor and analyse usage to enhance security and performance.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

Your consent (where applicable).
Performance of a contract with you.
Compliance with legal obligations.
Legitimate interests pursued by us, such as fraud prevention and improving our services, provided these do not override your rights.

5. Sharing Your Information

We may share your personal data with:

Service providers and partners who help us operate our business (e.g., payment processors, IT providers).
Regulatory authorities, law enforcement, or other government bodies as required by law.
Affiliated companies within our corporate group.

We do not sell your personal data to third parties.

6. International Transfers

Your information may be transferred to, and processed in, countries outside the UK and European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to comply with legal, regulatory, tax, accounting, or reporting requirements.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights regarding your personal data:

Right to access your data.
Right to rectification of inaccurate data.
Right to erasure (right to be forgotten) in certain circumstances.
Right to restrict processing.
Right to data portability.
Right to object to processing.
Right to withdraw consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information, please see our Cookie Policy.

11. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will take steps to delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Lottogo Ltd, 123 Casino Street, London, UK, EC1A 1AA
Phone: +44 20 7946 0123

For more information about your data protection rights, you can also contact the UK Information Commissioner's Office at https://ico.org.uk.