Lottogo Casino

As a UK Gambling Commission–licensed operator, we are required to run security and player-protection checks, and an account is usually locked for one of the following reasons:

• Identity verification (KYC) has not been completed.
• Anti–money laundering or source-of-funds checks are in progress, often triggered by larger deposits or withdrawals.
• Our automated and manual systems have flagged unusual activity, and access is paused to protect your balance from account takeover.
• Too many failed login attempts caused a temporary lock.
• A responsible gambling tool (time-out, self-exclusion or GAMSTOP) is active on your account.

To restore access, upload the requested documents (photo ID, proof of address and proof of your payment method) through the secure area of your account, then contact our team via Live Chat or at [email protected] if you need help.

Yes. Lottogo is operated by Annexio (Jersey) Limited and is fully licensed and regulated in Great Britain by the UK Gambling Commission under account number 51692, with additional licences from the Jersey Gambling Commission and the Isle of Man Gambling Supervision Commission. Players must be 18 or over and resident in a permitted territory. You can verify our licence at any time on the UK Gambling Commission public register at registers.gamblingcommission.gov.uk/51692.

Yes. As a UK Gambling Commission–licensed operator, Lottogo is fully integrated with GAMSTOP, which is mandatory for all online gambling sites licensed in Great Britain. If you register with GAMSTOP, your access to Lottogo and all participating UK-licensed sites is blocked for the exclusion period you choose, which ranges from six months to five years. You can register free of charge at gamstop.co.uk.

We also offer our own safer-gambling tools directly in your account, including deposit limits, loss limits, reality checks, time-outs (24 hours to 6 weeks) and site-level self-exclusion (from six months).

The Return to Player (RTP) percentage is published inside each individual game. Open the game, then check its information or rules panel (the "i" icon or the in-game Help menu) to see the RTP and volatility for that title. There is no single site-wide payout figure, because the RTP varies from game to game.

As a general guide, typical ranges are:

• Slots: around 95%–97%.
• European roulette: 97.30%.
• Blackjack: up to around 99.5% when played with optimal strategy (this is a theoretical figure).

No. Once you confirm a withdrawal, the request is locked in and cannot be cancelled or reversed, so please make sure you are happy with the amount before you confirm. Withdrawals are returned to the same payment method you used to deposit; if you try to withdraw to a different card or account, the request will be declined. If you have an urgent issue with a pending withdrawal, contact our team via Live Chat as soon as possible.

You can raise any issue with us directly, and if it remains unresolved you have the right to escalate it to an independent body free of charge. The steps are:

1. Contact our Member Support team first via Live Chat, by email at [email protected], or by submitting a ticket in our Help Centre.
2. If we cannot resolve your complaint within eight weeks, or you receive a "deadlock" letter from us, you can refer it to our Alternative Dispute Resolution (ADR) provider, whose details are given in our complaints policy and in the deadlock letter. The ADR service is free for you to use.
3. For regulatory concerns, you can also contact the UK Gambling Commission, though it does not settle individual disputes or recover funds.

Please keep copies of your correspondence and any screenshots, as these help to resolve your case quickly.

You can set deposit limits at any time:

1. Log in to your account.
2. Go to the Safer Play / Responsible Gambling area in your account settings.
3. Choose a daily, weekly or monthly deposit limit and confirm it.

Once set, deposits are blocked when you reach your limit. Lowering a limit takes effect immediately, while increasing a limit is subject to a 24-hour cooling-off period and a further confirmation. You can also set a limit when you register, or ask our Support team to help you.

Yes. Our Live Games section, powered by Evolution and Pragmatic Play Live, streams real dealers in HD and includes:

• Live roulette, including titles such as Lightning Roulette.
• Live blackjack in standard, VIP and high-capacity formats such as ONE Blackjack and Infinite Blackjack.
• Live game shows such as Crazy Time, Monopoly Live and Football Studio Live.
• Other live tables including baccarat, Sic Bo and Dragon Tiger.

New players can claim a welcome offer of a 100% deposit match up to £200 plus free spins after making a qualifying first deposit of at least £20. No promo code is required, and the bonus activates once you have played through your initial deposit. Key terms: new players only, 18+, 10x wagering within 7 days, qualifying deposit played first, maximum bet £5, spin value £0.10, and maximum win limits apply.

We do not run a standing no deposit offer, so an initial deposit is required. However, free spins, cashback and other promotions rotate regularly, and a no deposit offer may appear from time to time. Check the Promotions page and the My Wallet section for the latest deals, and always read the full terms and conditions before opting in.